Community Guidelines

Who this applies to

These guidelines apply to everyone who uses YOM — customers posting requests, providers sending offers, and anyone communicating through the platform. By using YOM, you agree to follow them.

Our goal is simple: a marketplace where people can get things done with confidence, knowing the person on the other side is acting in good faith.

Treat people with respect

Every interaction on YOM should be courteous and professional, even when there's a disagreement.

• Be polite and clear in messages, requests, and offers.
• No harassment, threats, hate speech, or discrimination of any kind.
• No abusive, demeaning, or sexually inappropriate language or conduct.
• Respect people's time — show up when you say you will, and communicate early if plans change.

Be honest

Trust is the foundation of the marketplace. Represent yourself and your work truthfully.

• Use accurate information in your profile, requests, and offers.
• Don't misrepresent your skills, experience, prices, or availability.
• Describe what you need clearly so providers can quote fairly.
• Leave honest, first-hand reviews — never fake, traded, or paid-for ratings.

Keep it safe

Your safety, and everyone else's, comes first.

• Keep communication and agreements on YOM, where they can be supported and reviewed.
• Don't share another person's private information without their consent.
• Follow the law and any required licensing for the service you offer.
• If something feels unsafe, stop and report it. Your wellbeing matters more than any job.

No abuse or fraud

The following are never allowed on YOM and may lead to immediate removal.

Prohibited conduct

• Scams, fraud, or deceptive pricing — including bait-and-switch and hidden fees.
• Requesting or arranging payment outside of agreed terms to avoid protections.
• Creating fake accounts, impersonating others, or manipulating reviews.
• Spam, unsolicited advertising, or off-platform solicitation.
• Requesting or offering anything illegal, unsafe, or against our Terms.
• Abusing, threatening, or intimidating another member or our support team.

How we enforce

We review reports and account activity, and we take action to protect the community. Depending on the severity and history, we may:

• Issue a warning and ask you to correct the behavior.
• Remove content, requests, offers, or reviews that break these guidelines.
• Limit account features while we investigate.
• Suspend or permanently remove an account for serious or repeated violations.

We apply these standards consistently and aim to be fair. Serious safety or fraud issues may result in immediate removal without a prior warning.

Report a problem

If you see something that breaks these guidelines, tell us. Reports are confidential, and you can include details like the request, the person, and what happened.